Customer Experience (CX) Course Online
This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business.Buy Now for [price:dmi-track-customer-experience_paynow]
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Enrollment Deadline is Jun 27th
8 Hours Self Paced Learning
Enroll by Jun 27th
100% Online - On Demand
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Customer Experience Course Overview
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices in of Customer Experience
↗4 Interactive Modules.
↗Associate Level Certification.
↗8 Hours self-paced learning content.
↗FREE DMI Membership included.
↗Practical Toolkits and Templates.
Key skills and competencies you will gain
↗Customer Experience ↗Customer Personas ↗CX Basics ↗Agile Thinking ↗Designing for CX ↗Strategic Thinking ↗Metrics and Performance
What you'll learn
4 Modules • Approx 8 hours Learning content
Module 1 - Customer Experience: Agility and the Changing Nature of Customers
The changing nature of customers today means you need to adopt an agile approach for your digital strategy.
The Changed Buying Process The Basics of CX Introduction to CX in the Digital Environment Agile Thinking
Audience Research and Listening Tools
7 Tips on Getting to Know Your Customers Better
Module 2 - Designing CX: Placing the Customer at the Center
Develop your CX knowledge by focusing designing an excellent customer experience – placing the customer at the heart of your activity.
Assessing CX Designing CX Adaptability in the Workplace
Buyer Persona Template
Glossier: A Thoroughly Modern Beauty Brand
Module 3 - Optimizing CX: Authenticity and Involving Customers
Improve the customer experience by gathering feedback from your customers and forming a genuine response to their needs.
Becoming a Strategic Thinker Changing the Customer Experience Social Customer Service Strategy The Art of Persuasion
The Fyre Festival & Authenticity in Marketing
REI: An Outstanding Social Media Success
Module 4 - Measuring CX: Data, Metrics, and Visualization
Measure your performance. Track your results. Understand the metrics you can use, and at how to report and present your findings.
Social Customer Service Metrics and Performance Increasing Performance with CX Reporting, Visualization, and Presenting Data
5 Tactics to Get Great Customer Reviews
How to deal with fake online reviews
McDonald's: Through the Golden Arches to Global Dominance
of our members say their course has had a positive impact on their career
200+ 5 Star Customer Reviews
of our members have been promoted after completing one of our courses
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Our courses are taught by industry leading skills experts with relevant career ready content.
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200,000+ Members trust DMI to Progress their Career
Digital Marketing Institute has 200,000+ members and alumni across the globe. As well as learning the latest in digital marketing, you'll be joining a network of thousands of members and graduates with the same passion for this fascinating, modern discipline.
An excellent course to upskill in digital marketing. Would highly recommend...
I would recommend their courses to others, they're certainly worth the investment.
Victoria T, UK
DMI showed genuine interest and commitment to my future and to helping me achieve my goals.
Phillip Q, Canada
Completing the online training has been fantastic! I've learnt so much valuable information.
Adam H, UK
From day 1 DMI were super accessible and available to help, pretty much in real time.
I was really happy with my course... very modern and presented for "easy digestion".
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Globally recognized certification
How much does this Custom Experience (CX) short course cost?
The course fee is €395. You can also enjoy a payment plan which breaks the cost into easy monthly instalments
How is this short course assessed?
It’s trouble free. The assessment is undertaken online, with a 40 question multiple choice exam. You can take this in the comfort of your own home.
Successful completion leads to an Associate level certification.
Who is this course aimed at?
Small business owners, marketing professionals, product managers, entrepreneurs or anybody looking to skill up quickly in Customer Experience (CX).
The bite-sized structure of the course is specifically designed to fit around your lifestyle and other commitments.
Do I need to have a marketing background?
No. We will walk you through the fundamentals Customer Experience You don’t need any specific marketing background to undertake and succeed with this course.
How long does it take to complete?
You’ll have 12 weeks to complete and depending on the DMI Track course, approximately 7-13 hours of content. You then take a 40 question multiple choice exam online. This leads to an Associate level certification.
What if I want to learn more?
Become a Certified Digital Marketing Associate
Find audiences. Be found. Go places. Go viral. Boost sales. Boost your salary. Stay relevant. Stay ahead. Get in the Game
Members say their course has had a positive impact on their career
200+ 5 Star Customer
Of Alumni promoted upon
completion of DMI course