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It's important to think about who exactly is your core target audience. Think of it as a bull's eye segment of people that you want to reach with your communication. Digital enables you to understand who they are, understand how effective it is, and then deliver more of the same communication through things like marketing automation, for example.
This has the following results:
For example, let's contrast a sales web advert or an ad banner on Yahoo with a traditional TV campaign. Now, in traditional TV you can have a regional TV campaign or aspect. However, you don't generally know how effective that TV campaign has been on sales within that particular region. Some of the key issues that may arise is you don't quite know if the person who's bought the product has been exposed to that TV advert, for example. Or you're not quite sure what other things are going on in the ether which may have impacted on a person's purchase decision to buy that various product or service.
Now, think about it from an ad banner point of view. You know exactly who's seen it because you have that insight because you can see how many people have gone on to that various page. You can also then see or track it through to the end result. You can see how many people have clicked on that banner, how many people have then gone to your website, and then finally, how many people have gone on to purchase your product.
Be aware no tracking mechanism is foolproof! And in fact, even the digital communications can have drawbacks, too. So, for example, the last click effect is one that's traditionally cited as a major drawback of digital comments. An organization would attribute 100% of the effectiveness of that purchase or sale to that click, though that happened a few moments ago. Now clearly in reality, a consumer may have been exposed to a number of different channels. And yet if you only attribute the sale to that one final channel, then you're clearly missing the majority of the picture. So we need to be careful about how we understand and track our various organization, our various consumer interactions, and then attribute them to have these commercial values.
In every single campaign, return on investment (ROI) is becoming an extremely important measure to use to determine the effectiveness of that communication. You need to consider the cost of the campaign and the core business objectives when determining whether the campaign has been a success or not.
Traditionally, people, particularly in social media, think that there's no cost attributed to developing great campaigns. And that isn't true! No matter how cost-effective it is, developing great communications across these mediums does take time, effort, and resources, and these all affect the budget. Make sure you're clear about the business objectives. What exactly are you trying to drive?
Also, beware of of jumping on the band wagon when it comes to the latest digital tool or technique. Understand exactly what your organization needs from a communication platform or communication strategy. Understand how it then links to the business objectives, and from that point onwards, you can start to determine the most appropriate creative or message and also what the most appropriate channel would look like as well.
You have to take a multi-dimensional approach to developing your campaigns based on a strong foundation of exactly what are the costs and the objectives. And finally, make sure that you've got tracking in place to be able to observe the level of output that you then have as a consequence of it.
Digital communications have a number of benefits:
Ritchie Mehta has had an eight-year corporate career with a number of leading organizations such as HSBC, RBS, and Direct Line Group. He then went on setting up a number of businesses.
Data protection regulations affect almost all aspects of digital marketing. Therefore, DMI has produced a short course on GDPR for all of our students. If you wish to learn more about GDPR, you can do so here:
You will not be assessed on this content in your final exam.
ABOUT THIS DIGITAL MARKETING MODULE
This module introduces the key concepts underlying the Digital Marketing Institute’s 3i Framework for selecting and implementing the best digital strategy for your organization. It provides an overview of the key components in an effective digital strategy, which are expanded upon in much greater detail in subsequent modules. It also covers different types of business strategies, the difference between a business value proposition and a digital value proposition, and the importance of robust strategic management to maintain a long-term strategy.