Digital Marketing - Study Notes:
In order to be adaptable, you need to have the ability to find alternative solutions to problems as they arise. To do this successfully, it’s important to:
- Give yourself time to think objectively.
- Allow yourself the ‘headspace’ to think, re-assess, and adapt.
- Avoid allowing yourself to feel stressed or overwhelmed.
Tactics for finding alternative solutions
There are tactics you can use to help you adapt to new environments and find alternative solutions to problems, such as practicing emotional intelligence, brainstorming, and mind-mapping.
Practice emotional intelligence
Adapting to a new situation or environment can be an emotional experience at first for many people. People often talk of fear, palpitations, and dismay at the thought of a big change; and although positive feelings may also be felt, such as joy and excitement, they can be equally powerful emotions. Having emotional intelligence means having the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically. It is widely acknowledged that emotional intelligence is the key to both personal and professional success. Numerous studies have shown that people with high emotional intelligence enjoy greater job performance and personal mental health, and possess strong leadership skills.
Emotional intelligence was recognized in 1964 by Michael Beldoch and gained popularity in 1995 with the science journalist Daniel Goleman’s book Emotional Intelligence. According to Goleman, there are five main elements of emotional intelligence:
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social skills
If you can learn to recognize your own emotions and those of others, and recognize how emotions influence your actions, then you can discern between different feelings and label them appropriately. You can then use this emotional information to guide your thinking and adjust your emotions to adapt to a new environment or achieve a particular goal.
Use brainstorming
Brainstorming is the method of creating ideas to solve an issue, and so it is a perfect tool to help you to adapt to an arising situation. Brainstorming allows people to draw links between topics in a free-thinking environment, thereby broadening the adaptive-solution space.
There are some simple steps involved in brainstorming:
- Define the issue arising – be as specific as possible.
- Select a facilitator from within the team.
- Invite people to participate – adaptive thinkers are best.
- Set a time limit – if it can’t be done in an hour, it can’t be done.
- Make it clear that here are no silly ideas - everyone has a say.
- Nothing proposed is criticized.
- Use what other people say to trigger your own thought processes.
- The objective is ‘quantity over quality’ – so through drawing or writing, get everything down
Once you have finished brainstorming, be open-minded about other arising possibilities. Consider what you need to know more about, what you can eliminate, and if there are any barriers. Weigh up all the possibilities and list potential alternatives. Try not to be influenced by your held beliefs. Select ideas that are adaptable, write them down, and implement them.
Use mind-mapping
Another effective method for gaining a clear overview and allowing you to adapt to a new situation is to use Tony Buzan’s ‘mind-mapping’ process. According to Buzan, “A mind map is a graphical way to represent ideas and concepts. It is a visual thinking tool that helps structuring information, helping you to better analyze, comprehend, synthesize, recall, and generate new ideas. Just as in every great idea, its power lies in its simplicity.”
In the context of gaining an overview and adapting to a complex situation, mind-mapping is an invaluable review tool. A typical mind map looks something like this:
Tony Buzan suggests the following ten steps to make the best use of the mind-mapping process:
- Start in the center with an image of the topic, using at least three colors.
- Use images, symbols, codes, and dimensions throughout your mind map.
- Select key words and write them using upper- or lower-case letters.
- Each word or image works best alone, sitting on its own line.
- The lines should be connected, starting from the central image. The lines become thinner as they radiate out from the center.
- Make the lines the same length as the word or image they support.
- Use multiple colors throughout the mind map, for visual stimulation and also for encoding or grouping.
- Develop your own personal style of mind-mapping (for example, write your own codes).
- Use emphasis and show associations in your mind map.
- Keep the mind map clear by using radial hierarchy or outlines to embrace your branches.
While there are numerous apps you can use for brainstorming and mind-mapping, pen and paper or whiteboard are often the best, as using them allows you to slow down your thinking and tap more effectively into your memories, and the information flow onto paper or whiteboard is smoother.
Back to TopOlivia Kearney
Olivia is CMO of Microsoft Ireland she is responsible for developing the longer term strategy for the Irish business and leads the marketing strategy across B2B and B2C.
A passionate marketing leader who cultivates big ideas to drive growth and brand distinction and brings her international experience in the Tech and FMCG industry.

Cathal Melinn
Cathal Melinn is a well-known Digital Marketing Director, commercial analyst, and eommerce specialist with over 15 years’ experience.
Cathal is a respected international conference speaker, course lecturer, and digital trainer. He specializes in driving complete understanding from students across a number of digital marketing disciplines including: paid and organic search (PPC and SEO), analytics, strategy and planning, social media, reporting, and optimization. Cathal works with digital professionals in over 80 countries and teaches at all levels of experience from beginner to advanced.
Alongside his training and course work, Cathal runs his own digital marketing agency and is considered an analytics and revenue-generating guru - at enterprise level. He has extensive local and international experience working with top B2B and B2C brands across multiple industries.
Over his career, Cathal has worked client-side too, with digital marketing agencies and media owners, for brands including HSBC, Amazon, Apple, Red Bull, Dell, Vodafone, Compare the Market, Aer Lingus, and Expedia.
He can be reached on LinkedIn here.

Kevin Reid
Kevin is a Senior Training Consultant and the Owner of Personal Skills Training and the Owner and Lead Coach of Kevin J Reid Communications Coaching and the Communications Director of The Counsel.
With over twenty years of experience in Irish and International business with an emphasis on business communications training and coaching, he is a much in demand trainer and clients include CEO’s, general managers, sales teams, individuals and entire organisations.
With deep expertise in interpersonal communication through training and coaching and in a nurturing yet challenging environment, Kevin supports teams and individuals through facilitation and theory instruction to empower themselves to achieve their communication objectives. This empowerment results in creativity, confidence building and the generation of a learning culture of continuous self-improvement.

Bill Phillips
Bill is an international facilitator, trainer, and team coach. He has successfully coached CEOs, board members, directors, executive teams, and team leaders in public and private companies, NGOs, and UN organizations in 15 countries across four continents. He is also the creator of Future-basing®, a highly potent process for building strategy, vision, and cooperation.
