Mar 27, 2019
Mark Evans is the award-winning Managing Director of Marketing and Digital, Direct Line Group. He had a chat recently with Cathal about a number of things, not least his own fascinating career path and how he sees the future of InsurTech.
In this video Mark talks to Cathal about the main channels that Direct Line uses for driving the business forward for conversion or awareness.
Direct Line are clear on what does and doesn't work, having a digital effectiveness team. Their number one channel is "Plain Jane" PPC search with Google. But they also use affiliates and, of course, good old methods like the telephone and TV.
Is paid search a marketing or sales channel?
Insurance is particular as renewal letter spurs the customer process
Marketers should stay agnostic about channels, some advertisers can "run away with the digital fairies".
Follow the numbers - models can give more clarity than instinct
Among other things that come are the "Good Carma" podcast they ran with a comedian and a psychologist, what kinds of KPIs they use to keep focus, how to stay channel-agnostic.
A key takeaway might be his observation about AI and Machine learning - that it's a bit like teenage sex: everyone's talking about but noone's really using it (or not doing it well)
The killer app in the whole marketing game is curiosity.
Listen to the Audio Version:
“Just around the corner is an insight lurking that could transform the business”