Essential Skills 7: Problem Solving

Many types of problems can arise in the workplace, and for various reasons.  and it's very useful to have the right problem-solving skills so you can resolve them efficiently - saving you time and money. This can apply to any workplace, whether physical or remote and virtual.

Inter-personal conflict, issues of time management, lack of tools or resources, poor communication, competitiveness, gossip, culture clash, lack of opportunity and training and so on.

In these three videos, DMI expert Kevin Reid helps you focus on how to take to identify the full extent and cause of problems to help you implement a strategy to resolve them. His six-step aproach breaks down the strategy into doable elements, and he also looks at other skills you have that can help, from thinking creatively to delegating.

1. Approaching Problems in the Workplace

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2. The Stages of Problem Solving

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3. Skills for Effective Problem Solving

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About The Essential Skills Series

This series includes a number of videos that explore those personal skills that we tend to overlook but which are becoming ever more important in your marketing life. These include communication, creativity, persuasion, project management, collaboration, strategic thinking, and crisis management. An important study was done in 2019 by the Digital Marketing Institute in collaboration with The Economist Group, and the full white paper is available to read on the library. The survey of 500 global marketing executives revealed that the ongoing skills gap in digital marketing includes these key essential skills.  

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