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Usability testing can form a part of what is termed ‘benchmarking’. This is the process of setting a standard of performance based on either external sources, such as a competitor’s website, or by assessing a current website, for instance, using task times as a measure.
Before any benchmarking takes place, there are two key prerequisites.
Without knowing what a website should be doing, it becomes very difficult to assess its effectiveness.
On that second point, finding exactly what makes a website deliver on the objective set for it can be tested using a series of hypotheses. This technique is derived from Ling Methodology, and can be termed hypothesis driven design.
Using this approach, we clearly state what we believe will happen as a result of a change to a design or feature. This should be structured where cause and effect are unambiguously stated. For example, “We believe this feature will achieve this outcome based on this metric.” So a design change or a new feature leads to an outcome signified by a particular metric. This also bears a resemblance to what is known as the Scientific Method, demonstrating cause and effect.Back to Top
Rick Monro is UX Director at Fathom. He has extensive experience in user research, interaction design, user-centered design, and design strategy with private and public sector organisations throughout the UK and Ireland.
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If you are interested in learning about the principles of UX and the tools or techniques that you can use to develop and refine your user's experience, DMI has produced a short course on the subject for all of our students. You can access this content here:
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ABOUT THIS DIGITAL MARKETING MODULE
The UX Research module module will enable you to develop the knowledge and skills to build highly effective user experiences. You will learn how to think like a user in order to understand their priorities and needs, and you will recognize the role of various research and analytics techniques such as tree-testing, card-sorting, user-testing, user-surveys, Google Analytics and specialized tools such as Click-tale.