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Customer Support Specialist @ Hubspot
Data protection regulations affect almost all aspects of digital marketing. Therefore, DMI has produced a short course on GDPR for all of our students. If you wish to learn more about GDPR, you can do so here:
The following pieces of content from the Digital Marketing Institute's Membership Library have been chosen to offer additional material that you might find interesting or insightful. While relevant to this module, you will not be assessed on this content.
You can find more information and content like this on the Digital Marketing Institute's Membership Library
ABOUT THIS DIGITAL MARKETING MODULE
The Social Customer Service module presents the importance of social media as a customer service channel which can meet the needs of today's customers. In addition, other important tools which can be used to support customers are discussed, such as live chat, listening, reputation and brand management. Finally, best practice principles of social customer service are covered. On completion of this module you will:
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