Jonathan Lovatt-Young
Jonathan has over 20 years' experience in the areas of digital design, brand strategy and user experience. He has held senior roles within a number of high-profile agencies and consultancies including Tribal DDB, Accenture Digital and DigitasLBi, working with a range of major clients.

By the end of this topic, you should be able to:
- Systematically analyse CX within an organisation
- Evaluate methods for delivering a designed CX
- Reflect on tactics for maximising customer experience for an organisation