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And now that you have all the foundations in place, the ongoing task of data analysis comes into play.
By understanding real-world usage, you can implement continuous optimization. It could well be that you uncover the need for more data sources.
Measuring the before and after impact of changes can help your business actively manage the customer experience and not be stuck on the ‘creating new things’ treadmill.Back to Top
Jonathan has over 20 years' experience in the areas of digital design, brand strategy and user experience. He has held senior roles within a number of high-profile agencies and consultancies including Tribal DDB, Accenture Digital and DigitasLBi, working with a range of major clients.
By the end of this topic, you should be able to:
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ABOUT THIS DIGITAL MARKETING MODULE
This short course covers the principles of customer experience, or CX, and demonstrates techniques and useful tools that you can use to manage CX for an organization.
You will learn how to: