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Building Team Members' Confidence and Skills

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Have you ever considered how delegation can bring benefits to every member of the team? After all, it’s so much more than just distributing work to free up a team leader's time. It gives leaders the chance to build and develop team members' confidence, skills, and experience. Each team member can grow as a result. Leaders can facilitate this by giving team members challenging projects that stretch them, while also supporting them in the task. Or they could allow team members to substitute for the leader at key events, giving them opportunities to lead and so on. This helps to build trust and cooperation, and helps to cement working relationships.

As a team leader, you can use delegation to develop team members’ confidence and skills by following some simple guidelines.

Delegate meaningful work

Look for opportunities to delegate meaningful work that may be beyond the receiver’s current competence. Build-in how to support them if they feel out of their depth. But be careful not to take over!

Consider this example. A Training Manager deputized one of her Training Officers to attend a significant meeting of senior managers. The meeting was called to inform senior managers of the structure and design of a new staff development program, and to solicit their opinions about key elements of the training. The Training Manager informed the senior managers that her deputy was fully briefed and authorized to take decisions. And she also took the very important precaution of asking one of those managers who was sympathetic to “look out for” the Training Officer if any of the others sought to give her a really hard time. Thankfully, that situation didn’t arise.

Delegate decision-making

Delegate authority to enable team colleagues to take decisions without having to wait for your approval or signatures.

Here’s an example. A manager was criticized by his personal assistant and team members for being absent much of the time. He spent much of his time being an ambassador for the team and its service in an organization of two thousand employees. They were frustrated at having to wait for his signatures on purchase orders and approvals, which caused occasional delays. He accepted their feedback. Most importantly, he expressed his total trust in them, and made arrangements to delegate authority to his personal assistant to sign purchase orders up to a significant amount, and for certain of his team members to take decisions on his behalf. He agreed with them clear guidelines about what should trigger them to consult with him.

Be clear about the task

Tell people specifically what you want them to do. Also, make sure you then check their understanding, and discover what you need to do to support them.

Let me share an example of this guideline in practice. Some years ago, I was coaching a relatively newly appointed team leader. This team leader felt uncertain about how to deal with a team member who was hard-working, capable, but quite a strong character, and who was not behaving like a team member. It was as if he had his own idea about what was to be done, and this did not match with what the team leader needed. I asked if she had told him what she did need from him. “Well,” she replied, “he knows what the job is, and everyone knows what our team’s objective are!” I persisted and she confessed that she had not exactly spelled it out. It seemed too obvious to her. We agreed a way for her to praise his hard work and obvious commitment, and to ask him what his thoughts were about what he should be doing.

Guess what? His response really surprised her! He was convinced that she would be happy with his performance because he was totally dedicated to the team. He had assumed that she was satisfied, because she had not told him otherwise. When she discussed where his hard work would do the most good for the team, and that she wanted to delegate a key project to him, he became very animated and was keen to cooperate.

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Bill Phillips and Kevin J Reid

Bill Phillips is an International Facilitator, Trainer, and Team Coach.

  • Has successfully coached CEOs, board members, directors, executive teams, and team leaders in public and private companies, NGOs, and UN organizations in 15 countries across four continents
  • Is the creator of Future-basing®, a highly potent process for building strategy, vision, and cooperation
  • Inspires people to build excellent interpersonal relationships and achieve their goals

In this module, Bill is the instructor for the ‘Leading With Emotional Intelligence’, 'How to Delegate to Your Team', and 'Providing Effective Feedback' lessons.


Kevin Reid is CEO of Personal Skills Training, Senior Coach at Kevin J Reid Coaching, Co-founder and Communications Director of The Counsel.ie, and Lead Collaborator of LeitrimMade.com.

  • A consummate and skillful international communications trainer, facilitator, and coach
  • Has over 15 years of learning development experience with individuals, teams, and entire organizations
  • Has facilitated communications workshops and training across numerous sectors in Ireland, the UK, Europe, America, and Africa

In this module, Kevin is the instructor for the ‘Coaching and Mentoring’ lesson.

The following pieces of content from the Digital Marketing Institute's Membership Library have been chosen to offer additional material that you might find interesting or insightful.

You can find more information and content like this on the Digital Marketing Institute's Membership Library

You will not be assessed on this content.


    Building Effective Teams
    Bill Phillips and Kevin J Reid
    Skills Expert

    As a leader, you will only be as successful as the people who work with you. So it makes sense to build the best, most effective teams possible, and get the most out of your daily interactions with colleagues.  

    This module will introduce you to the concept of emotional intelligence – a skill that should be in every leader’s toolkit. Emotional intelligence can help you enhance your working relationships at all levels, and you should aim to practice it every day in the workplace.

    You will also learn about coaching and mentoring – and how these two activities can bring out the best in your employees.

    In addition, you will learn about delegation. How can you delegate successfully? What tasks should you delegate? And how can you ensure you get the best results? The lesson on delegation provides you with the answers.

    Finally, the module also looks at feedback, and explains why leaders should never be afraid to provide it – even when the feedback is negative.