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The integral nature of research to UX work is summed up by this quote from the Nielsen Norman Group, one of the world’s leading authorities on user experience:
“UX without research is not really UX. The user must be represented in the design of a product or service otherwise the design represents only one view.”
Research can deliver insights on key areas, all of which relate to the design of a website:
By the end of this module we’ll have covered each of these in detail.
The goals for research can be summarized by asking the following questions:
We’ll look more closely in a later section at how we can turn these very basic questions into a plan for research activity.
When embarking on research, the shear range of options of techniques available can be overwhelming. We may have a lot of decisions to make about which research methods we use. The important point is to ensure that the research objectives are answered by whatever means are most effective.
One of the fundamental things we need to understand is the difference between qualitative and quantitative research:
Rick Monro is UX Director at Fathom. He has extensive experience in user research, interaction design, user-centered design, and design strategy with private and public sector organisations throughout the UK and Ireland.
Data protection regulations affect almost all aspects of digital marketing. Therefore, DMI has produced a short course on GDPR for all of our students. If you wish to learn more about GDPR, you can do so here:
If you are interested in learning about the principles of UX and the tools or techniques that you can use to develop and refine your user's experience, DMI has produced a short course on the subject for all of our students. You can access this content here:
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ABOUT THIS DIGITAL MARKETING MODULE
The UX Research module module will enable you to develop the knowledge and skills to build highly effective user experiences. You will learn how to think like a user in order to understand their priorities and needs, and you will recognize the role of various research and analytics techniques such as tree-testing, card-sorting, user-testing, user-surveys, Google Analytics and specialized tools such as Click-tale.
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