Social Media Marketing - Course

Social Research

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Digital Marketing - Study Notes:

Tools

Cultural research tools include:

  • Social media listening
  • Social intelligence tools
  • Research papers, online articles, and case studies
  • Online message boards and communities

However, you also need to assess some new dimensions.

Geography

Different geographic areas still have very unique cultures. A tool like Trendsmap will help you uncover the culture of a specific location. Just go to trendsmap.com and search a location that you’re interested in. A map will then appear showing you the trending topics on Twitter in that area. The free account, even without registering, will give you a good snapshot of what people are tweeting about in geographic locations. But if you register you can get even more data.

Influential figures and movements

The other dimension of cultural research you need to assess is influential figures and movements. This goes far beyond who people follow on Twitter or Facebook, though it can be reflected there. These figures and movements are highly influential. They set the conversation. They determine the news items. They act as the authoritative voice for members of the culture.

Steve Jobs

In the case of Steve Jobs, for instance, many of his practices around design are seen as gospel for designers and product managers worldwide. He’s often quoted by designers to validate design direction.

Linus Torvalds

Linus Torvalds created the operating system, Linux, and has been a popular figure in the open source developer movement. When Linus speaks at a conference or tweets something significant, the developer world takes notice and will adopt his lessons almost instantly.

Social intelligence reports

This information will be revealed in your social intelligence reports through Affinio and Klear, as well as through social listening through Hootsuite, Mention, and TINT. You will see the hashtags related to the movements that matter emerging in the reports, and you will recognize them coming up in various conversations time and time again as you are listening.

Language

Many cultures have their own language. This doesn’t just refer to the broader languages like English, Spanish, and French, but also to the insider language spoken by groups. This could include:

  • Slang
  • Acronyms
  • Jargon
  • Nicknames
  • Codes
  • Idioms
  • Expressions
  • Textspeak

Being able to decipher insider language and then speak it authentically is an important part of fitting in.

Memes

There are also memes that can only be deciphered through a deep knowledge of a culture. A meme could be anything from a ritual, to a joke, to a superstition. Knowing which memes are meaningful to a culture can help decode everything from humor, to rules, to rituals within a group.

Understanding memes will also help you understand what not to do. The Twitter account Brands Saying Bae makes fun of brands who try too hard to be ‘down with the kids’. Not understanding the nuances of cultural language and trying to mimic it can lead to terrible results. The audience isn’t stupid. They can see right through brands who haven’t done their homework.

Historic and current events

Understanding the history, as well as the current events, in a culture will also help you understand what shapes and influences people’s attitude within that culture. This will help you gain credibility as you reference history and stay ahead of the popular news. Sports is a great example of this. You don’t just talk about a football player without knowing the history of that player.

Rules and mores

Every culture has its own set of unwritten rules and mores. These are standards of conduct that, if stumbled over, could become a huge problem for a brand.

There are two levels of rules: explicit rules and implicit rules.

  • Explicit rules are the laws, the codes of conduct, terms of use, community guidelines, and other rules that are written down; if you break them, they are usually enforced with some sort of policing. So, for instance, on Facebook, if you post hate language, your account will be removed.
  • Implicit rules are a lot more nuanced. These rules are usually unwritten and the punishment for breaking them is community ostracization. So, for instance, in one culture, you might greet someone with a gift. And in another culture, it’s with a double cheek kiss. In another culture, it’s with a handshake. Crossing over any of those barriers could be awkward.

Online, it works exactly the same. Different platforms, as well as communities within those platforms, have their own rules and mores. For instance, on Twitter, it’s generally frowned upon to overload your tweet with hashtags unless it’s a joke. People will see overloading your tweet with hashtags as a plea for attention and write you off as a self-promoter.

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Tara Hunt

Tara Hunt is an executive-level digital marketing professional with over 17 years of progressive experience. She is the founder of Truly Social Inc., and a worldwide published author. She specializes in relationship and inbound marketing, with a passion for data-driven strategy.

Tara Hunt

Data protection regulations affect almost all aspects of digital marketing. Therefore, DMI has produced a short course on GDPR for all of our students. If you wish to learn more about GDPR, you can do so here:

DMI Short Course: GDPR

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ABOUT THIS DIGITAL MARKETING MODULE

Social Research
Tara Hunt Tara Hunt
Skills Expert

The Social Research module introduces key social media concepts, including the Digital Marketing Institute’s 3i Principles for successful digital marketing, and the role and responsibilities of the social media marketer. It then dives into the topic of social research and explains its importance to digital marketers. It equips marketers with the research tools and techniques needed to engage in effective audience research, competitive and industry research, and cultural research. It also explains how marketers can gain valuable insights from their research data.

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