Sep 25, 2019

← Back to Videos

Analytics and Harnessing Customer Intelligence: with Drinkaware

Analytics and Harnessing Customer Intelligence: with Drinkaware
“... when you say analytics to me, I'm thinking of data and charts. If you say analysis to me, everything I do is analysis... it's a different mindset. I think, from a digital perspective, we almost need a digital renaissance man.” Sheena Horgan, CEO Drinkaware

Drinkaware is an organization with an audacious mission - to have an Ireland where alcohol is not misused. 

In this second of three interviews with CEO Sheena Horgan, she and Cathal discuss marketing in the area of social change. By its nature, social change is measurable - so how does Drinkaware really manage (and learn from) its data?  

She mentions how they applied the Theory of Change to their three-year strategy; because it is so well suited to behavioural change they have used it as the driver to help keep their focus on the organization's end goal. Combined with their carefully-throught-through messaging, that is where they see an impact.

Listen to the Audio version:

Download the interview transcript:

.pdf
Analytics and Harnessing Customer Intelligence with Drinkaware

Related Articles


Sheena Horgan

Sheena is CEO of Drinkaware, an Irish advocacy group focusing on reducing alcohol misuse.

An independent consultant for over 20 years, Sheena has worked with a broad range of not-for-profit, governmental and commercial organisations in both Ireland and the UK, where she founded the PR agency Eulogy! She has appeared regularly in the media, as a journalist and also advocate for campaigns dealing with sport, children’s issues, and internet literacy and safety.

Upgrade to Power Membership to continue your access to thousands of articles, toolkits, podcasts, lessons and much much more.
Become a Power Member

CPD points available

This content is eligible for CPD points. Please sign in if you wish to track this in your account.