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Nov 27, 2019

Presentation: Pharma CX and Regulation: Reinventing the Digital Customer Journey

Written by Jonathan Lovatt-Young

By looking at what CX is, assessing the today, designing the tomorrow and enabling change, Pharma leaders can develop competitive advantage.

In this presentation, DMI expert Jonathan Lovatt-Young DMI examines the theories and techniques of CX and how they can be applied to the Pharma industry. From a webinar in November 2019.

Download the presentation below.

Pharma CX and Regulation: Reinventing the Digital Customer Journey

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Jonathan Lovatt-Young
Jonathan Lovatt-Young

Jonathan has over 20 years' experience in the areas of digital design, brand strategy and user experience. He has held senior roles within a number of high-profile agencies and consultancies including Tribal DDB, Accenture Digital and DigitasLBi, working with a range of major clients. 

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