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Nov 27, 2019

Webinar: Pharma CX and Regulation: Reinventing the Digital Customer Journey

Written by Jonathan Lovatt-Young

Many organisations are on their own Digital Transformation journey. Out of many verticals, Pharma is one of the last to use technology to reinvent the customer journey – many say compliance is the barrier to getting started.

By looking at what CX is, assess the today, design the tomorrow and enabling change, Pharma leaders can develop competitive advantage.

In this webinar, Jonathan Lovatt-Young examines the theories and techniques of CX and how they can be applied to the Pharma industry.

You can also view the presentation slides from the webinar (power members only). Click here. 

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Jonathan Lovatt-Young
Jonathan Lovatt-Young

Jonathan has over 20 years' experience in the areas of digital design, brand strategy and user experience. He has held senior roles within a number of high-profile agencies and consultancies including Tribal DDB, Accenture Digital and DigitasLBi, working with a range of major clients. 

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