You’ve researched your audience. You’ve created mind-blowing content. You’re ready to launch your digital campaign. However, all your efforts will be wasted if you don’t have a robust analytics system in place right from the start. Read on to find out how you can leverage the power of analytics – in particular, Google Analytics – to maximize your earning potential and stay ahead of the game.
Let’s start by looking at the concept of web analytics. What exactly does it mean?
Well,web analytics involves the collection, measurement, and analysis of website data. Web analytics tools can provide lots of useful information about the origin of website traffic, how website users navigate and interact throughout a website, what content and web pages they're most engaged with, and how they exit the site.
There are many reasons why using analytics tools is a no-brainer for digital marketers today. Here are three of the more important reasons:
Marketers can use the data uncovered by analytics tools to optimize the performance of their channels and websites by taking data-led decisions. These are actions we take to improve performance based on our understanding of the data we’ve recorded; that is, the data is leading the decision. This is a very effective way to use rational thought to improve performance. While it’s best practice to follow data-led decisions, we must always remind ourselves to ‘trust but verify’.
Apart from helping with decision making, web analytics is an important information source to help marketers report back to key stakeholders on how campaigns and websites are performing in relation to your digital marketing efforts. Ultimately, marketers are trying to recreate scenarios that lead to commercial outcomes for their organizations or clients. You can do this by measuring and acting on the data trends you observe using web analytics software.
One of the real values of web data analysis is that it allows you to deduce the ‘story’ behind the data in order to gain valuable insights and enhance business performance. But how exactly does this lead to commercial returns? Well, web analytics can help you understand your customers better. It tells you who they are, where they're coming from, and what their interests are. It tells you about their demographics and location. It also helps reveal any conversion challenges that might exist on your website. It helps you appreciate what consumers like or don’t like, and how they interact on your website. You can use all this information to improve the experience on your site for the consumer and to optimize the channels that consumers use to visit your website.
There are numerous analytics tools available on the market today. Some of them are free, some of them require a paid subscription. Paid analytics products and free analytics products will differ in terms of support, features, and functionality.
Some examples of analytics packages that are available include:
The market leader and most commonly used analytics program is the free version of Google Analytics, or GA as it is sometimes known. The paid version of GA, called Google Analytics 360, offers some additional functionality in terms of report validity and sample sizes. But it's mainly for websites that receive over 10 million page views per month. For the vast majority of websites, the free version of Google Analytics is perfectly fine.
Because of its functionality and widespread adoption in the market, Google Analytics is seen by many marketers as the single source of truth for website traffic, engagement, and conversion data.
Google Analytics can track the user or consumer journey, providing rich data around channels used, locations, and devices. These journeys can then be tracked through to on-site activity, goals achieved, and exit point, as well as returning visitors, which indicates loyalty.
Google Analytics is an excellent choice for most marketing needs. Some benefits of the standard, free version of Google Analytics include:
However, Google Analytics does have a number of limitations:
However, despite these limitations, Google Analytics is still a highly effective web analytics tool for marketers in most instances.
There are two key concepts underpinning analytics reporting – dimensions and metrics.
Dimensions describe data. They are things like country, channel, location, age, gender, and device used. Metrics measure data. Metrics might include visitor numbers, revenue, goal completions, and so on.
We segment metrics using dimensions – for example, visits by device type – to get a complete picture. So we can see the total visitor metrics for a website segmented by the device category dimension – that is, desktop, tablet, or mobile users. This allows us to better understand the effectiveness and scale of each device in driving visits and conversions on a website.
Some common dimensions within Google Analytics include:
Some common engagement metrics within Google Analytics include:
You should explore the metrics that are available to you, and see how they can be segmented using dimensions to get a deeper understanding of your website traffic and customers.
Conversion metrics are an extension of standard visitor metrics. They focus on telling the story behind the valuable actions that users can take on your website. These are generally actions that impact commercial performance, such as revenue totals, conversion rates, and so on.
There are a number of common conversion metrics within Google Analytics. They can all be viewed in the Traffic reports, so you can see how much value each of the different channels is driving. Common conversion metrics include:
You can start to determine the value of the campaigns from your different digital marketing channels by looking at the number of goals and transactions from each channel, the conversion rates, and the cost per conversion. With these three data points, you can decide if a channel is profitable in relation to its time and cost investment.
Now that we’ve covered the background of web analytics tools and why they are useful for marketers and website analytics professionals, you’re now ready to start using Google Analytics.
You can find Google Analytics at:
Follow these steps to sign up for a GA account:
Now you may be wondering how Google actually tracks users from your website. Well, for this to happen, you need a piece of code which must be put on your website to send data back to Google Analytics. This is the UA-code and it is provided during set up, but it can also be accessed later if required. This code should be given to your web developer to hard code directly onto every page of your website.
However, if you’re an advanced user – and if you’re using Google Tag Manager – you can add the Google Analytics UA-code into Tag Manager and it will fire the code on all pages of the website.
Keep in mind that testing is essential in all aspects of digital marketing, not least in analytics. So it's important to test to make sure your code is installed correctly and that it’s firing as it should on the website.
After you have set up your Google Analytics account, all settings should be checked to ensure the accuracy of your data.
Within Google Analytics, there are three levels within settings – Account, Property, and View – and every item within these levels should be checked. To access these settings, click ‘Admin’, or the cog wheel in the bottom left of the screen.
The account is the highest level within settings and it is the access point for analytics. Within this level are the properties you want to track. There can be many properties within one account. Usually, a website or app would have its own property, so a business with multiple websites could have one account, with a property for each website.
Then within the property, you can segment the data into views. A property can have more than one view – usually there should be a raw view with unfiltered data, as well as a filtered view for main reports.
In order to collaborate effectively with team members, as well as with external agencies and clients, you need to ensure that everyone is working from the same data source. To do this, you can grant access to other users within your Google Analytics account, and apply different permission settings. You can do this in the User Management section at an Account, Property, or View level.
One of the really useful aspects of Google Analytics is its ability to seamlessly link to other Google products and tools, so that you can supplement your reports with additional insights. The main tools available to link to are Google Ads, Google Search Console, and Search Ads 360, formerly known as DoubleClick by Google.
To link these additional tools, you need to access the product linking section within the Propertysettings. Each of the available tools for linking are listed there and you simply follow the instructions to link the tools.
Now you have the basic information you need to get started with Google Analytics. But remember, gaining a return from Google Analytics data is an ongoing process of monitoring, analysis, and enhancement.
So don’t delay – dive in and get set up – your digital campaigns will be all the better for it.